Application Number: 00102767
Application Date: 2000.02.28
Publication Number: 1265554
Publication Date: 2000.09.06
Priority Information: 1999/3/1 US 60/122278
International: H04Q3/64
Applicant(s) Name: Rockwell Electronic Business Co.
Address:
Inventor(s) Name: Darill Heimerle
Patent Agency Code: 72002
Patent Agent: han hong
Abstract A method and apparatus are provided for routing multimedia calls within an automatic call distributor system having a automatic call distributor coupled to the public switched telephone network and a host coupled to the Internet. The method includes the steps of receiving an Internet call from an Internet caller by the host through the Internet, requesting an agent assignment for handling the Internet call from the automatic call distributor coupled to the public switched telephone network and transferring the Internet call to a terminal of the agent assigned by the automatic call distributor.